| Expert role Log in to AGM Accept the invitation Create an expenses claim | |
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Web browser
The supported browsers for AGM are Firefox, Google Chrome, and Microsoft Edge.
Depending on your settings, your browser may remember the EU Login account you previously used as well as your access method. Maybe you have several EU Login IDs or you used the same browser to access EU Login accounts of others. If you don't use the correct EU Login ID, you will encounter an authentication error. Please refer to the dedicated section below for solutions.
The browser also may cache previous versions of AGM.
If you encounter issues, try clearing the cache and cookies of the browser. Steps do so are shown on the support pages of the respective browsers: Firefox, Google Chrome, Microsoft Edge.
EU Login and AGM
EU Login is the European Commission's authentication service. It manages access to a wide range of Commission web services. It is possible that you already have an EU Login account because you worked with other EC applications in the past. You can use the same EU Login account for AGM but you might have to configure it so that it adheres to the AGM requirements. AGM requires additional to your password a second authentication factor.
To access AGM, use your personal EU LOGIN account that is related to your personal mailbox. If you don't have an EU LOGIN account, first go to EU-Login and follow the instructions there to create it.
Configuring a 2nd authentication factor
To log in to AGM, you'll need to use 2-factor authentication. Please create and configure your EU-Login account accordingly. There are several options for setting up a 2nd authentication factor. We recommend to install the EU-Login app as 2nd factor where you enter a PIN code or scan a QR code. Please follow the steps in the linked EU Login support pages to do so.
If supported in your country, you can also link an eID to your EU Login account. We recommend to first create a normal EU Login account (EU Login IDs starting with an "n") and then immediately link the eID (EU Login IDs starting with an "v") to it. As a result, you can use both authentication methods to access same (normal) account ID. If your eID changes, you can update it in your normal account.
If you are using an unlinked eID, the system will automatically create a "virtual" EU Login account ID that will then be your identity in AGM.
Log in to AGM
If you are participating in a meeting group for the first time, you need to link your EU Login account ID to the meeting invitation before you can view meeting or claim data in AGM.
Click Accept or decline on desktop in the AGM invitation email:
After authenticating with your EU-Login account, you’ll be asked to confirm the activation of the EU-Login account ID that you authenticated with:
- Select the check boxes.
- Click Activate my profile.
Once your EU Login ID is activated for a meeting, the same ID will automatically apply to future meetings within the same meeting group.
After profile activation,
- AGM will send all notifications to the email address that you specified in the activated EU Login account, which doesn't necessarily have to be the same email address that the organisers used to invite you.
- you can always check your EU Login ID in your account properties - see FAQ "Where can I see my EU-Login user ID?".
If you participated in previous meetings within this meeting group, AGM will revert to the EU Login ID that you initially activated.
Authentication error
You encountered the below authentication error when trying to access content in AGM.
Reason:
You need to authenticate with the EU-Login ID that you initially activated for a meeting group. If you are trying to access content with a different EU Login account, the authentication error comes up.
Scenarios:
- You activated your normal ID for a meeting group and then try to log in with your unlinked eID.
Solution: Link the eID to the normal account. - If you have multiple normal EU Login account IDs and don't use the one activated for the content you are trying to access.
Solution: Click your name in the upper right corner. Click Logout, then Sign in with a different email address, and fill in the field Enter your e-mail address or unique identifier with the ID you initially activated for this meeting group. - You logged in with a normal ID, but the ID activated for the content you are trying to access is an eID.
Solution: Click your name in the upper right corner. Click Logout, then Sign in with a different email address, and Sign in in with your eID.
EU-Login app issues
Uninstall the EU-Login app if installed
Restart your phone
Don't click a link/button that leads to AGM. Instead access EU Login account directly with simple password authentication (under Choose your verification method)
Click the user name name or the cogwheel in the upper right corner
Click My account to access the EU Login profile
Select Delete all my devices and eID (this option is only available if there devices or eID registered in this account). Confirm.
Protect your device with a Screen Lock (Pattern, PIN Code or Biometric) if not already the case.
Reinstall the EU Login app
New phone or phone number
If you have a new phone or number, start by removing any previous, inaccessible mobile phone entries by selecting Delete all my devices and eID (PANIC). After all devices were deleted, you can login to your EU-Login account simply with the verification method Password. Then, add your new phone by clicking Manage my mobile devices in the My account section of your EU-Login account.
If you still have access to one of the registered devices or eIDs, it isn't necessary to delete all devices but then EU Login will require you to use a 2nd factor to log in to your EU-Login account.
Change of email address
If your email address changes, be sure to update it in your existing EU-Login account. Don't create a new EU-Login account with the new email address. Doing so will generate a different account ID, leading to an authentication error when you attempt to access your meeting content.
Open the link: https://webgate.ec.europa.eu/cas/login
Login.
Once successfully authenticated, move the mouse over the gear at the top right corner to display the menu and select My Account.
Click Configure my account:
NB. You cannot relate one email address to two EU-Login accounts. If you by mistake already created a new EU-Login with your new email address, you need to delete the new account first.
Enter the new email address and click Submit.
You will receive a message starting with Your account has been successfully updated.
At the same time an email will be delivered to the address you entered requesting you to confirm the change by clicking on the link called "this link":
Once you click the link you are redirected to the EU Login site, as confirmation you will get a message with the title E-mail change validation.
You can double check if the change was successful by clicking on My Account and going into My Account Details.
For any other EU Login issues, please visit the EU Login Portal to find solutions.