How do I create an EU LOGIN account?General - Basic help for every roleIf you want to use AGM, you have to create an account with the European Commission Authentication Service EU Login. To use the obligatory two factor authentication register also your mobile phone in your EU-Login account.After you register with EU Login, you will have an EU Login username and password.Use your EU Login username and password to access AGM together with an additional security check to your mobile phone (there are several options described in the EU-Login user guide).Please note, AGM will send important information to the email address you use to create your EU Login account. If you change your email address, update it in your EU-Login account.For troubleshooting tips, check the EU-Login help pages. How do I reset my EU LOGIN password?General - Basic help for every roleIn your browser, navigate to EU LoginEnter your e-mail address if you are not currently authenticated and click on 'Next';Click on Lost your password?;Enter the captcha code hidden in the image;Click on Get a password;You will receive a link by e-mail (also check your spam/junk folder), which you should activate within 24 hours;After clicking on the link, you will be prompted for your new EU Login password and asked to confirm it;Click on Submit.For more troubleshooting tips, check the EU-Login help pages. How to change the e-mail address in your EU LOGIN?General - Basic help for every roleOpen the link: https://webgate.ec.europa.eu/cas/login Login. Once successfully authenticated, move the mouse over the gear at the top right corner to display the menu and select My Account.Click on Configure my account:Enter the new email address and click on Submit. You will receive a message starting with Your account has been successfully updated.At the same time an email will be delivered to the address you entered requesting you to confirm the change by clicking on the link called "this link":Once you click on the link you are redirected to the EU Login site, as confirmation you will get a message with the title E-mail change validation.You can double check if the change was successful by clicking on My Account and going into My Account Details.For troubleshooting tips, check the EU-Login help pages. How to use two factor authentication with my mobile phone?General - Basic help for every roleLogging in to AGM requires two factor authentication. Register your mobile in your EU-Login account. Move the mouse over the gear at the top right corner to display the menu and select My Account. Click on Manage my mobile devices and follow the instructions. For a step-by-step description check the EU-Login user guide.For troubleshooting tips, check the EU-Login help pages. I can login, but I cannot see my meeting dataYour user ID is your identity. You must always use the same EU-Login account as the one you initially used to accept the meeting.Logging in with an e-ID creates a new user ID (starting with "v"). For example, if you previously logged in using a password and EU Login app, but instead authenticate with an e-ID, you will not see any meeting data. However, it is possible to reconcile the new account ID.If your email address changes, do not create a new EU-Login account for the new address. Instead, update your email address in the EU-Login account you have been using. The steps are explained here. Where can I see my EU-Login user ID?In your AGM front office, click your name in the upper right corner.Then click Profile Details:Click Change details in EU Login.Find your use ID under Unique identifier at the Commission (uid): Candidate guideInformation on the invitation and reimbursement process for candidatesContentCandidate invitationPrepare expenses claimVerify legal entityVerify bank accountEnter travel detailsEnter expensesSubmit expenses claim1. Candidate invitationInvitations to interviews or medical examinations are sent to your email address in the form of AGM notifications.Read the invitation and click Accept or decline on desktop.To access AGM, use your EU LOGIN account. If you don't have an EU LOGIN account, create one on the EU-Login page.Logging in to AGM requires 2-factor authentication and you need to set up your EU-Login account accordingly. We recommend to configure your EU-Login account for SMS verification, but there are several other options.Always use the same method to log in to AGM. Remember that, for AGM, your accound ID is your identity.AGM will send important information to the email address you specified in your EU LOGIN account. If you need to update your email address, update it in your EU-Login account (don't create a new EU-Login account for the new email address). After authenticating with your EU-Login account, you’ll be asked to link the meeting to your user profile.Click the check boxes.Click Activate my profile The meeting invitation appears. You can now read it, view any attachments and confirm your attendance. Click Yes to confirm your attendance2. Prepare expenses claimYou have received an AGM notification informing you that you are entitled to claim expenses. You can prepare your claim by entering your bank details even before the meeting. But before you do this, read the rules regarding travel expenses reimbursement..Click the button Enter your bank details. This link takes you to the Bank details section of your claim in the AGM front office.It is possible that you can simply select bank details if you entered them on a previous occasion in the EC system. If this is not the case, scroll to the bottom of the page and click +Add new Bank details.3. Verify legal entityIf you’ve already defined a legal entity in the EU accounting system, please search with the information you used at the time. You should run this search/verification check even if you know that you don’t yet have a legal entity in the system. Only after verification fails you will be able to create a legal entity in the EC-system. Results are displayed with the last four digits of the ID that you provided. If you can identify your entry, please select the radio button before the family name and click Confirm selection.If you found your legal entity, scroll down to the step Verify bank account.You can refine your search and click Verify again. If there are no matches, click Create a new legal entity (You can do this not only to create a new legal entity, but also if you think that you already have a legal entity, but can’t find it in the verification step. When creating the legal entity, the system will still try to match the information you enter to existing legal entities).National identificationNot for all countries a national identification number is required. Also not all countries accept driving licences as a valid form of ID. If your country is excluded, you’ll get an error when you enter a number in these fields.For Portugal, enter your Portuguese ID card number (8 digits) without the document number (4 characters) in the National identification number field. Alternatively, enter the Portuguese ID number together with the document number in the Identity card number field (12 characters in total). You can also enter your ID card number without document number in the National identification number field and then enter your passport number in the Passport number field.For some countries, no national identification number is required (e.g. USA, Germany) and you can leave the national identification fields empty. Identification informationEnter one type of ID plus country. To do so, click into the field Identity document type, select on of the ID types and click Add.Scan and upload the ID document (if possible both sides). Click Create after filling in the required details.If you indicate that you’re self-employed in the Business data section, an additional menu appears. Fill in either the registration number or the VAT number, then upload the supporting document. Click Create after filling in all obligatory fields.4. Verify bank accountSelect your country in the Verify bank account section.Fill in the name of the account holder and the account number/IBAN, then click Verify.In the Add new bank details section, click Confirm if your account is already in the EC system.If the bank account is not yet registered in the EC-system, click Create new bank account.Fill in the form and upload a recent bank statement (less than 6 month old). Click Create to create an entry of this bank account in the EC system.Back in your bank account list press Select in order to select the bank account for this meeting. Click Confirm in the pop up window.A blue banner is displayed to inform you that you’ve submitted your bank account for validation. You can’t modify the bank account while it’s being validated.The validators may ask you to change something in the details you submitted. In that case you will receive an AGM notification.5. Enter travel detailsClick the Travel Details icon.Fill in all the information about your trip.Describe special circumstances in the Comments field. This could be for example, that you are claiming for 2 adjacent meetings, Then click Save and continue: Expenses.6. Enter expensesBefore creating your claim, please check the reimbursement rules for candidates.Click on the Expenses tab. It is possible that not all expense types shown below are available for your meeting. We will show the steps for the types train, airplane and accommodation.Click Add expenses and select an expenses type. Even if you are entitled to a daily allowance, you can’t manually add the Daily allowance in the expenses category. This value is added automatically based on the number of days the meeting lasts. TrainClick on Train in the Add expenses pull down menu. Enter the ticket price and select the currency.Select the document type.Upload the supporting documents. If nothing happens after selecting the document type and clicking Upload, ensure that your browser does not block pop-ups.Click OK.AirplaneClick on Airplane in the Add expenses pull down menu.Enter the ticket price and select the currency.Select the document type.Click Upload.If nothing happens after selecting the document type and clicking Upload, ensure that your browser does not block pop-ups.Click OK.AccommodationClick on Accommodation in the Add expenses pull down menu.You first need to enter the number of nights.Select the document type.upload supporting documents such as the hotel bill (only non-editable attachments are allowed: PDF, JPG, PNG, TIF, TIFF, BMP and GIF, and you should provide at least one supporting document for each expenses claim)If nothing happens after selecting the document type and clicking Upload, ensure that your browser does not block pop-ups.Click OK.7. Submit expenses claimPrerequisites before you can submit your expenses claim are:1. The meeting has taken place and you’ve received the notification that you can now submit your expenses claim in AGM2. You've introduced the bank account and legal entity details that you want to use for processing the claim and these have been validated.3. You filled in the travel details and specified applicable cost types as described above.4. After the meeting has been closed in AGM you have 30 days to submit this claim. If you need more time, ask your HR contact to extend the submission time. If you do not have this contact, check with the AGM Support. The maximal submission time is 90 days.Click the Summary icon. Then scroll down and click Submit expenses claim. To finalise your claim, select the check box of the pop up window and again click Submit expenses claim.Your expenses claim is now submitted for validation and payment processing.If our financial staff has questions or request changes, they will contact you through an AGM notification email.Clicking on the button Correct expenses claim will bring you (after authentication with the previously used EU-Login account) to your claim.After the claim has been paid you can download a summary document in pdf format.
