Authentication error
You encountered the below authentication error when trying to access content in AGM.
Reason:
You need to authenticate with the EU-Login ID that you initially activated for a meeting group. If you are trying to access content with a different EU Login account, the authentication error comes up.
Scenarios:
- You activated your normal ID for a meeting group and then try to log in with your unlinked eID.
Solution: Link the eID to the normal account. - If you have multiple normal EU Login account IDs and don't use the one activated for the content you are trying to access.
Solution: Click your name in the upper right corner. Click Logout, then Sign in with a different email address, and fill in the field Enter your e-mail address or unique identifier with the ID you initially activated for this meeting group. - You logged in with a normal ID, but the ID activated for the content you are trying to access is an eID.
Solution: Click your name in the upper right corner. Click Logout, then Sign in with a different email address, and Sign in in with your eID.
EU-Login app issues
Uninstall the EU-Login app if installed
Restart your phone
Don't click a link/button that leads to AGM. Instead access EU Login account directly with simple password authentication (under Choose your verification method)
Click the user name name or the cogwheel in the upper right corner
Click My account to access the EU Login profile
Select Delete all my devices and eID (this option is only available if there devices or eID registered in this account). Confirm.
Protect your device with a Screen Lock (Pattern, PIN Code or Biometric) if not already the case.
Reinstall the EU Login app
For any other EU Login issues, please visit the EU Login Portal to find solutions.