EU Login FAQ

• In your browser, navigate to EU Login
• Enter your e-mail address if you are not currently authenticated and click on 'Next';
• Click on Lost your password?;
• Enter the captcha code hidden in the image;
• Click on Get a password;
• You will receive a link by e-mail (also check your spam/junk folder), which you should activate within 24 hours;
• After clicking on the link, you will be prompted for your new EU Login password and asked to confirm it;
• Click on Submit.

For more troubleshooting tips, check the EU-Login help pages. 

To register a new phone, start by removing any previous, inaccessible mobile phones (if you still have access to one of the registered devices or eIDs, it isn't necessary to delete all devices but then EU Login will require you to use a 2nd factor to log in to your EU-Login account).

Access your EU Login at https://webgate.ec.europa.eu/cas/login (don't click a link/button that leads to AGM). 

Authenticate with simple password authentication (under Choose your verification method):

After authentication, move the mouse over the gear at the top right corner to display the menu and select My Account:

Click Delete all my devices and eID (PANIC). 

Add your new phone by clicking Manage my mobile devices.

Update your existing EU-Login account (don't create a new EU-Login account). 

Access your EU Login at https://webgate.ec.europa.eu/cas/login

After authentication, move the mouse over the gear at the top right corner to display the menu and select My Account:

Click Configure my account: 

NB. You cannot relate one email address to two EU-Login accounts. If you by mistake already created a new EU-Login with your new email address, you need to delete the new account first. 

Enter the new name or email address and click Submit.
 

You will receive a message starting with Your account has been successfully updated.

At the same time an email will be delivered to the address you entered requesting you to confirm the change by clicking on the link called "this link":

Once you click the link you are redirected to the EU Login site. As confirmation, you will get a message with the title E-mail change validation.

You can double check if the change was successful by clicking on My Account and going into My Account Details.

Logging in to AGM requires two factor authentication. Register your mobile in your EU-Login account. Move the mouse over the gear at the top right corner to display the menu and select My Account. Click on Manage my mobile devices and follow the instructions. For a step-by-step description check the EU-Login user guide.

For troubleshooting tips, check the EU-Login help pages. 

Your user ID is your identity. You must always use the same EU-Login account as the one you initially used to accept the meeting.

Logging in with an e-ID creates a new user ID (starting with "v"). For example, if you activated an ID related to your password and EU Login app, but instead authenticate with an e-ID, you will not see any meeting data. However, it is possible to reconcile the new account ID.

If your email address changes, do not create a new EU-Login account for the new address. Instead, update your email address in the EU-Login account you have been using. The steps are explained here.

Fore more information, see the Access issues page.